We want to reward customers that commit to regularly attending BLOK classes with lower class prices. The main way we do this is with our memberships, however we acknowledge membership doesn’t work for everyone, so we’ve created Auto Top-Up (ATU) for our Class Pack customers.
ATU gives a discount on 5 and 10 Class Packs in exchange for automatically repurchasing as soon as a Class Pack runs out.
ATU can be enabled during checkout to receive a discount on the Class Pack being purchased, or it can be enabled for an existing Class Pack in the settings section of the app, for a discount when the next ATU purchase is made.
When ATU is enabled for a Class Pack, a new Class Pack of the same type (size and studio) will be automatically purchased when all credits in the existing Class Pack have been used to book classes, or they expire.
ATU will repurchase following the usage or expiration of all credits in each subsequent ATU purchased Class Pack, until ATU is disabled.
Once enabled, ATU cannot be disabled until at least two ATU purchases have been made. If ATU is enabled during checkout, that purchase counts as the first ATU purchase.
Repurchasing will happen immediately when a booking is made using the last credit from an existing Class Pack, or over night following a Class Pack expiry. If a purchase fails to process, it will be periodically retried until a successful purchase is made.
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