In an effort to prevent customers on unlimited packages (trials or memberships) booking lots of classes and then not showing up, we charge late cancellation and no-show fees for any class cancelled within 12 hours of the class start times.
A cancellation between 12 and 2 hours of the class start time - £5 late cancellation fee.
A cancellation or no show 2 or less hours before the class start time - £8 no show fee.
These charges apply to customers on the following packages only -
30 day unlimited trial
Unlimited classes per month membership - monthly
Unlimited classes per month membership - annual
If you have been incorrectly charged for a late cancellation/no-show, please call our studio teams on the following numbers and they will happily look into it for you.
CLAPTON - 0203 621 2151
SHOREDITCH - 020 7247 8024