TECHNICAL ISSUES AND TROUBLE SHOOTING

I'm struggling to access the website 

If you have a recently purchased a valid series please de-cache your browser and try again

I'm having issues viewing live content and class links 

If you are having issues with this link, please download the Zoom app on your device and retry. Please note this link will not work on more than one device or internet connection, so do not attempt to follow this unique link on different devices.

We also suggest that people update their operating system if they are running on an old version to make sure that the integration works

if they are not able to do so, if they have the zoom app installed the link will redirect them and open directly in the app. They can also use the meeting ID and password to access.

If you are still having trouble, please raise a ticket with our customer service team, letting them know which operating system you are using and our technical team will look into it. 

The website keeps logging me in and out of VOD 

Please send us a ticket detailing which device, browser and operating system you are using. Please note, you can only be logged in on one device at a time, so if you are logged  in on your phone it will log you out of your laptop.