FOH ASSISTANT

JOB TITLE: Front of House Assistant
DEPARTMENT: Operations
LOCATION: Clapton
LINE MANAGED BY: General Manager
WORK STATUS: Full Time

ABOUT BLOK: We are BLOK, one of the UK's leading boutique fitness operators. BLOK is an award winning independent fitness studio, offering cross discipline classes for all levels. We opened our first site in Clapton in 2016, expanded it in 2017, opened our Shoreditch site in 2018, BLOK Manchester in 2019 and launched BLOKtv, our online digital offering, in 2020.

ROLE PURPOSE: Support the successful delivery of BLOKs products and services at a site level, in line with BLOK’s ethos and values. Be part of a team helping to ensure we are running an efficient operation and providing world class customer services, that is synonymous with our brand.

RESPONSIBILITIES & OBJECTIVES:

• Create a warm and welcoming environment for all our customers
• Provide outstanding customer service; in person, over the phone and on email. This includes but is not limited to;
• Resolving customer issues
• Induct members to the site
• Respond to member complaints - directing queries to relevant members of the team from across the business
• Talk confidently about BLOK products and services
• Escalate service issues to the relevant departments throughout the business
• Carry out at other front of house duties including all cafe services, maintaining cleanliness and upkeep of changing rooms and other facilities and checking in members
• Support in the resolution of any facilities and maintenance issues
• Monitor stock levels and undertake ordering
• Assist with the inventory and ordering of equipment
• Assist with location hires
• Organise instructor cover
• Update our IMS (information management systems) to reflect changes to scheduling and cover
• Provide appropriate support to ensure BLOK is health and safety compliant at all times
• Resolve technical issues with our digital products
• Represent the brand and it’s values at all times

REQUIRED SKILLS + EXPERIENCE:

• Customer service - a great communication and relationship builder. Keen to deliver an excellent experience for our customers
• Proactive and takes initiative - keen to resolve issues in an efficient and timely manner
• Tech proficient - confident working with technology and resolving technical issues
• An interest in fitness and wellbeing
• A years experience in a customer service environment
• Some experience and/or confidence resolving facilities and maintenance issues
• Some experience and/or confidence with stock management

BENEFITS:

As well as being an exciting and creative environment to work within, we also offer some great benefits as part of the team:

• Full access to all BLOK studios and BLOKtv for free - great for anyone who is interested in fitness. One free membership and three discounted memberships (and free passes) for your friends. Complimentary use of our cafe when on site
• Exclusive discounts at our retail partners including clothing, lifestyle and restaurant brands across London and Manchester
• We are a company focused on the wellbeing of our employees. Our Employee Assistance Programme offers free counselling, as well as financial and legal advice to everyone who works for us
• 30 days holiday a year for full time employees (the 30 days includes public holidays in England and Wales). Plus get an extra day for each year you’ve worked for BLOK (up to a max of 35)
• Access to 6 paid company sick days a year
• A BLOK Pension (4% BLOK contribution, 3% Employee, 1% Government)

LOCATION: Clapton

SALARY: £22,984

START DATE: ASAP

TO APPLY: Please send an up to date CV along with a short cover letter to [e-mail] (no more than 200 words)

BLOK is an equal oppurtunity employer. We are committed to being a diverse and inclusive employer, we welcome candidates from all backgrounds. Please reach out to us if you want to discuss more.