USING YOUR ACCOUNT BALANCE

An account balance represents the amount of money in your BLOK account.

How do I accumulate or build an account balance?

• BLOK adds a complementary amount to your account balance.
• You redeem a gift card which adds the total gift card value to your account balance.
• You opt to receive a refund to your account balance, rather than your original payment method.
• You qualify for a reward through BLOK’s referral system.

What can be purchased with my account balance?

• Cafe or retail goods in-studio.
• Class packs in-studio, online or in-app.
• Reduced re-occurring membership payments. Presently, you can only do this by logging into bloklondon.com, navigating to 'Personal Information' and applying account balance to upcoming charges.
• Credit-backed gift cards. 

What are the restrictions?

• Account balances can’t be used to purchase cash-backed gift cards.
• Once a gift card has been redeemed to the account balance it cannot be undone or modified.
• Once we have refunded an amount to your account balance, rather than the original payment method, it cannot be reversed or modified.