THE WAITLIST

In the event that a class is fully booked, a limited number of spaces will become available on the waitlist.

Once a space on the waitlist has been booked, if a space in the class becomes available up to two hours before it's start time, you will be auto-enrolled and notified via the BLOK app and by email. 

If you cannot attend the class after being assigned a space, you must cancel 12+ hours before the class start time, as per our class cancellation policy. 

If you fail to cancel your space with 12+ before the class begins or fail to attend without cancelling, you’ll sacrifice a credit or be charged a penalty fee.

Please note, that if you add yourself to a waitlist and no spaces become available in a class, the credit will be returned to your account at midnight on that same day.

If you believe you have been incorrectly charged, please get in touch via our help centre so a member of our team can assist. 

More information about penalty fees can be found here.